Amid the global pandemic, COVID Safe Canada Program aims to provide 24/7 remote assistance to international students scheduled to begin their studies at participating institutions, including returning students.

This program is designed to meet local, provincial and national COVID-19 guidelines and institutional guidelines, while sharing expert advice from public health care authorities and making arriving international students aware of the legal obligations vis-à-vis the Quarantine Act. Highlights of service include a detailed pre-arrival guide, self-serve tools, links to on-campus support, and post-arrival guide. Through the custom branded app provided by iCent, COVID Safe Canada connects with students through live chat, email support, and emergency call back, with the option of emergency in-person assistance at the airport.

You will provide your students with peace of mind with a suite of services designed to meet safety and reporting standards, from pre-departure to arrival. See below for a full listing of our services.

Program Date: August 1st 2020 to January 30th 2021

Welcome Services

Self Serve app

Self Serve app

Institute-specific self-serve iCent app will be made available to international students arriving in Canada for Fall 2020:

Pre & Post Arrival Checklist

Pre & Post Arrival Checklist

Airport Arrival  & Consent Form

Airport Arrival &
Consent Form

COVID-19 & Quarantine Guidelines

COVID-19 & Quarantine Guidelines

Immigration Info

Immigration Info

Forum Boards for Discussion

Forum Boards for Discussion

Orientation & Student Services

Orientation & Student Services

COVID Safety Resources

COVID Safety Resources

As per COVID-19 government norms special safety arrangements are being made for students arriving in Canada:

Free Public Test Clinics Info

Free Public Test Clinics

Monitoring

Monitoring

Airport Transportation

Airport Transportation

Self-Isolation Accommodation

Self-Isolation Accommodation

Where to Find Safety Gear

Where to Find Safety Gear

Travel Insurance

Travel
Insurance

Health Insurance

Health
Insurance

Monitoring and COVID Compliancy Reports

Stats & Analytics Portal

App usage analytics and compliancy documents such as student arrival details, health check and COVID testing results, proof of accommodation and self-isolation will be made available for participating institutions:

App Usage Analytics

App Usage Analytics

Monitoring Statistics

Monitoring Reports

Compliancy Reports

Compliancy Reports

Support Statistics

Support Statistics

Images & Videos Shared by Students

Images & Videos Shared by Students

Check-in Statistics

Check-in Statistics

Remote and Emergency Assistance

Remote and Emergency Assistance

The iCent Team will be available 24/7 to triage FAQ, institution IT help desk questions and emergency assistance through one of the following channels:

Live Chat

Live Chat

Call Services (INDIA)

Call Services (INDIA)

Support email

Support email

Request for Assistance

Request for Assistance

Airport Arrival Support

Airport Arrival Support

The e-booth will mimic services that would have traditionally been provided at the in-person booth, such as:

Baggage Claim

Baggage Claim

Airport Wi-Fi

Airport Wi-Fi

Pearson Airport Guide

Pearson Airport Guide

Shuttle & Transit Information

Shuttle & Transit Information

Accommodation and Hotel Info

Accommodation and Hotel Info

Banking & Currency Exchange

Banking & Currency Exchange

City Specific Resources

City Specific Resources

Extended services and offerings during COVID-19:

Discover Canada

Discover Canada

City Maps & Guide

City Maps & Guide

Local Transit & Schedules

Local Transit & Schedules

Distance Safe Recreational Activities

Distance Safe Recreational Activities

Benefits for Students

Benefits for Students

Job Portal

Job Portal

Emergency Tools

Emergency Tools

Taking COVID-19 into consideration, certain emergency measures and tools are put in place to better communicate and support the arriving international students:

Emergency Funding Info

Emergency Funding Info

Location Tracking

Location Tracking

Physical Assistance

Physical Assistance

Emergency Alerts

Emergency Alerts

Offline Data (Airport Map & Emergency Contacts)

Offline Data
(Airport Map & Emergency Contacts)

Time, Money and Commute Savers

Time, Money and Commute Savers

‘Arrival Perks' package will include a number of offerings available to students when they check-in with the app, including convenient services that students can self-serve online:

E-Gift Cards

E-Gift Cards

Vouchers/Coupons

Vouchers/Coupons

SIM card

SIM card

Institute specific Hampers

Institute specific Hampers

iCent Webinars

iCent Webinars

Free webinars will be hosted for students to assist with:

COVID-19 Travel Guidelines

COVID-19 Travel Guidelines

App Usage Guidance

App Usage Guidance

Arrival Q&A Sessions

Arrival Q&A Sessions